Changes To The Core Return Policy - US & Canada

FL-1088 Core Return PolicyImportant Announcement for our US and Canadian Distributors

Our product core RMA (Return Material Authorization) policy has changed! As of October 6, 2006 you will need to adhere to the following process for returning cores for credit:

  1. Fill out form PEI-RMA (attached below) with the part numbers and quantities of cores you want to return
  2. Fax the filled out form to our Leece-Neville Customer Service Center in Kentucky for your RMA#:
    • Fax - 800-997-6202 (859-997-6202)
  3. Once the form is received and RMA number will be issued, placed on the form, and the form will be faxed back you you
  4. Place of copy of the completed form with the RMA number to return with your shipment of cores
  5. Bill of Lading must read: "User Alternators" or "Motor Parts, FAK Class 60"
US Distributors should ship all cores freight prepaid to:
Leece-Neville Remanufacturing
20 Jewell Street
Garfield, NJ 07026
Canadian Distributors should ship all cores freight prepaid to:
Leece-Neville Canada
26 Claireville Drive
Toronto, ON M9W 5T9

Freight allowances may be available based on the quantity of cores returned. Please carefully read the attached documentation for additional requirements and exclusions.

Any questions regarding these changes, or any other core return issues should be directed to our Customer Service Center in Kentucky, at 800-354-0560, extension 117.

Attachments (intended for our US and Canadian Warehouse Distributors only:

  • FL-1088: Describes return policy changes (pdf)
  • PEI-1001: Core buy back policy (pdf)
  • PEI-1002: Core return policy (pdf)
  • PEI-RMA: Core inspection form, to be faxed to Kentucky Service Center (xls)
FL1088_Core_Return_Policy_Changes.pdf202.62 KB
PEI-1001 Core Buy BackPolicy.pdf255.91 KB
PEI-1002 Core Return Policy.pdf727.17 KB
PEI-RMA.xls23 KB